Do you ship internationally?
www.shopwineanddrama.com is exclusively for orders within the U.S.
What are the methods of payments?
We currently accept all major credit or debit cards with a MasterCard, Visa, American Express, etc. logo. You may securely check out through Shopify Payments, PayPal, Apple Pay, and Google Pay.
How long after an order is placed will it ship?
Please allow 2-7 business days for order processing and fulfillment. This does not include shipping time. Shipping takes an additional 3-4 business days for delivery. With COVID-19 our fulfillment and delivery times are delayed.
I could not place an order, but my account was charged. What happened to my order?
If the order did not successfully go through, the order was not placed. If you see a charge on your account, it is a pending hold that should clear with 24-48 hours.
What happens if my package is returned to sender?
If your package is returned to our warehouse please email us at email@example.com with confirmation of your shipping address and order number so we may investigate. If the reason for return by carrier is “insufficient address” we will be able to reship but the customer is responsible for any additional shipping charges.
Please be aware, due to the high rate of package theft, some packages may require a signature and you may be required to be home to accept the package. If your package is returned due to “no signature” we will be able to reship but the customer is responsible for any additional shipping charges. If it is deemed cattier error we will be able to reship without additional charges to the customer.
How do I know what size I wear?
Our sweatshirts and t-shirts are unisex. Each product page has its own size guide for your use. If the chart is cut off please attempt to decrease the zoom of your browser to expose the entire page. If that doesn't help you may email us at firstname.lastname@example.org for further assistance.
What are the recommended care instructions for my apparel?
T-shirt, Sweatshirt, and Hoodie Care Instructions
-Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors.
-Use non-chlorine bleach, only when necessary.
-No fabric softeners.
-Tumble dry low, or hang-dry for longest life (recommended).
-Cool iron inside-out if necessary. Do not iron decoration.
-Do not dry clean.
-Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer setting can shrink the garment, as well as damage the print.
Legging Care Instructions
-Our leggings can be washed at any temperature setting without affecting quality.
-Wash with like colors, as the polyester fabric may make colors run.
-Too high temperatures during washing and drying may shrink the fabric.
Why did my shirt smell like vinegar?
When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white or yellowish residue. Don’t worry that is not unusual- its from a fixation agent applied during the printing process and it is not permanent.
Fixation agent (also known as pre-treatment) is used for all DTG prints. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.
The solution is simply to wash the garment. Neither the residue nor the smell is permanent and both should go away after one wash. If it does not disappear after the first wash, please contact us with 2-3 clear photos. At least one should be of the full garment and a couple of up close photos of what you are seeing to email@example.com. Please send within the first 5 days of receiving your garment.
How do I report a problem with my order or a damaged item?
Please submit 2-3 good photos of the problem (at least one full shot of the garment, and/or 2 different angles of the issue) and the nature of the problem to: firstname.lastname@example.org within the first 5 days of receiving your items. It is important to send your photos with your initial inquiry first to ensure we solve your problem as quickly as possible.
How do I make returns?
Currently, we are unable to process returns for non damaged items. Please review product description and size chart to ensure you purchase your desired fit. If you have any questions about a size before placing your order, please contact us here.
How can I exchange an item?
We are currently unable to provide exchanges at the moment.